Orders are generally despatched within one or two days, but this may sometimes be a little longer. Please remember that this is a hobby business, not a full-time business, and I am essentially a one-man band.
Please be aware that if you are ordering from overseas, you will be liable for import tax and duty on any goods purchased from us. We are NOT enrolled with any automated tax solutions.
This website and any supporting documentation is presented in English (UK) language only. I have sold items to many happy customers across the globe, from many different speaking nations with very few issues. Please though, if English is not your primary language, make sure that you can understand all requirements for the products I sell. This includes:
- ensuring that you understand where to download build and user manuals (the Support pages).
- ensuring that you understand what is and what isn’t included in these kits (the item description page).
- ensuring that you understand what import duties/taxes you will be liable to if applicable
- ensuring that you fully understand these terms and conditions.
Please get in touch with me at the first opportunity regarding any type of complaint or feedback.
You must let me know of any missing or damaged parts within 14 days of receipt of the item. All parcels are fully tracked. The 14 days will start from the day the postal service says the item has been delivered.
Any complaints regarding overseas shipping should be dealt with according to where the tracking states that the item is being held. For instance, if the item still appears to be in the UK, I will follow up any issues, but if the item is held up somewhere in the destination country, it will be far better for you to enquire internally, as it may involve import tax/duties etc, which I cannot help with.
Second Hand Parts
Although most of the parts supplied with the kits are brand new, you need to be aware that many items are now obsolete, as they are simply not manufactured any more. I will always do my best to help you with any issues, but obviously I cannot warranty these types of parts for any longer than three months. Everything is tested before I pack the kits, but over time, all of these vintage parts are liable to failure.